Grace Allison, author of Do You Have a Dream and Einstein’s Compass, read the recent article by Amy Collins about the issues authors are experiencing with the Amazon ADD TO CART button and what to do about it. Grace generously offered to share her solution to the issue, one that put her book on the ADD TO CART button and ensured she received her royalties.
Grace’s Solution: Contact the Resellers
First she went to her Amazon page for Do You Have a Dream Workbook: 5 Keys to Realize Your Dream. She took note of the book resellers who had her paperback edition for sale. Grace then contacted each reseller to let them know that they were selling her book for a lower price than she was able to sell it for, and asked them to pay her a royalty.
Then she waited.
Unsure what to expect, Grace was pleasantly surprised to receive the following replies (names of resellers are deleted for privacy):
You have received a message from the Amazon Seller – xxxxx
We received a message indicating that we were listing the products of your brand in our inventory and we sincerely apologize for this matter. Our intention was not to infringe your rights.
We have just deleted the concerned listings from our inventory and you can be assured that we won’t list it anymore.
In case you see reminding articles, please contact us and we will remove it immediately.
Thank you for your kind understanding and cooperation regarding this matter.
You have received a message from the Amazon Seller – yyyyyyy
Dear Ms. Grace
Thank you for the below email regarding the book ISBN: 0998830801. We want to apologize; it is not our intent to infringe on publisher/authors rights. We have researched this matter and, although the title was included as inventory of a trusted and reliable supplier; we would like to reassure you that we take such matters very seriously and would never list such items intentionally.
We have taken the following steps to correct this infringement:
We have permanently removed this title from our listings and quarantined it from being re-listed.
We have sequestered all copies of this title and will return to the supplier.
We have forwarded details of this matter onto our supplier so they can also take appropriate action.
If you have other listings that you would like us to remove please provide us with a complete list of ISBN’s or the prefix (1st four digits of the ISBN – identifying the publisher) and we will be happy to remove those from our listings as well.
For any questions about your royalties, you should reach out to your publisher. Please feel free to contact us if you have any questions or concerns.
Today, if you go to Grace’s book sales page on Amazon, you will find that the resellers have adjusted their pricing so that, at $6.39, Grace’s is now the lowest price available and is listed by the ADD TO CART button. By taking these steps, Grace has also ensured that she will be paid her royalty.
How to contact the resellers:
- Go to your Amazon page where your book is for sale. Grace’s book sales page, as an example, is https://amzn.to/2JZpvBl
- You will notice in blue writing under the “Paperback” price for your book, “# New from $6.39.”
- Click on the blue copy. On the next page, you will find the list of resellers.
- Click on a reseller link (listed under the Seller Information column), and you will find a button to contact the reseller.